FAQ
Frequently Asked Questions
Find answers to common questions about our products, ordering, shipping and returns.
What products does MABELLABS offer?＋
MABELLABS Malaysia specializes in premium aesthetic and regenerative medical products for healthcare professionals, aesthetic clinics, wellness centres and medical practitioners. Our portfolio includes whitening therapies, anti-aging solutions, regenerative medicine, stem cell boosters, exosome therapies, NAD+ therapies, wellness products and other professional aesthetic treatments.
Are your products safe to use?＋
Product safety is our highest priority. We work with reputable manufacturers and carefully source products intended for professional medical and aesthetic use. Products should always be used according to the manufacturer's instructions and, where applicable, under the supervision of qualified healthcare professionals.
Are your products authentic?＋
Yes. We are committed to supplying genuine products sourced from reputable manufacturers and authorized suppliers.
Do you provide product consultation?＋
Yes. We provide general product information and assist healthcare professionals in selecting suitable products. We do not provide personal medical advice, diagnosis or treatment recommendations.
Can I request product documentation?＋
Yes. Supporting documentation such as COA, MSDS and other available product documents may be provided upon request, subject to availability.
How should the products be stored?＋
Storage requirements vary by product. Please refer to the product information page or contact our team for the recommended storage conditions.
Do I need a prescription to purchase your products?＋
Some products are intended exclusively for licensed healthcare professionals, aesthetic clinics and medical practitioners. Availability may vary depending on local regulations. Please contact our team for guidance.
How do I place an order?＋
You may place an order through our sales team via WhatsApp, email or our official contact channels. Our team will assist with quotations, availability, payment and shipment arrangements.
Do you deliver outside Malaysia?＋
Yes. We provide international shipping to selected countries through trusted logistics partners. Shipping availability may vary depending on destination country and import regulations.
How long does shipping take?＋
Estimated delivery times: Malaysia: 1–3 working days; Southeast Asia: 3–7 working days; International: 5–10 working days. Customs clearance may affect delivery timelines.
Do you offer worldwide shipping?＋
Yes. We provide international shipping to selected countries through trusted logistics partners.
Do you supply clinics, distributors and wholesalers?＋
Yes. We work with licensed healthcare professionals, aesthetic clinics, distributors and wholesale partners. Please contact our sales team for partnership opportunities and volume purchases.
What is your return policy?＋
Due to the nature of medical and aesthetic products, returns or exchanges are generally not accepted once products have been shipped. If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of receiving your shipment.
How can I contact MABELLABS MALAYSIA?＋
You can reach us through our official WhatsApp, email or the Contact Us page on our website.
Still have questions?
We're here to help. Contact us and we'll get back to you as soon as possible.