Refund Policy

At MABELLABS MALAYSIA, we are committed to delivering quality products and ensuring customer satisfaction. Please read our Refund Policy carefully before making a purchase.

1. No Return Policy

For hygiene, safety, and quality assurance reasons, all products sold by MABELLABS MALAYSIA are non-returnable. We do not accept returns or exchanges for products that have been delivered, except where required by applicable law.

2. Damaged or Incorrect Products

If you receive a product that is damaged during transit or you have received the wrong item, you must notify MABELLABS MALAYSIA within 24 hours of receiving your order. To submit a claim, please provide: Your order number or proof of purchase; Clear photographs and/or videos of the damaged or incorrect product; Photographs of the outer shipping packaging and shipping label; A brief description of the issue. Claims submitted after 24 hours from the recorded delivery time may not be eligible for review or replacement.

3. Claim Assessment

All claims are subject to verification by our Customer Support team. If your claim is approved, MABELLABS MALAYSIA may, at its sole discretion: Replace the damaged or incorrect product; or Provide another appropriate resolution where applicable. Refunds are generally not provided unless required under applicable consumer protection laws.

4. No Refunds

We do not offer refunds for: Change of mind; Incorrect product selection by the customer; Products that have been opened, used, or improperly stored after delivery; Delivery delays caused by the courier, customs clearance, or events beyond our reasonable control; Incorrect shipping information provided by the customer.

5. Temperature-Controlled Products

Certain products require refrigerated or temperature-controlled storage. Customers are responsible for ensuring that these products are refrigerated immediately upon delivery in accordance with the product instructions. MABELLABS MALAYSIA is not responsible for product deterioration resulting from improper storage or handling after successful delivery.

6. Contact Us

For any issues relating to your order, please contact our Customer Support team within the required reporting period using the contact details provided on our website.